Services repeatedly rated requires improvement | Care Quality Commission
For newly registered services that were previously operated by another provider, we continue the previous regulatory history rating and report on our website. We use this history to take a proportionate, risk-based approach to planning the first inspection after a registration change. The first inspection will make new judgements and produce new ratings. Ratings from the previous provider are not used to produce a new aggregated rating. There are a small number of events and circumstances that are sufficiently serious to limit a rating for the well-led question. These circumstances are set out below and describe when well-led cannot normally be rated better than requires improvement.
How we aggregate ratings using the rating principles: adult social care services
Good care is the minimum that people receiving services should expect and deserve to receive. From 1 November , for services rated requires improvement RI on one or more occasions, we will take proportionate action to help encourage prompt improvement from the provider, to achieve and sustain a rating of good. This includes services already rated as RI before 1 November. Inspectors will use their judgement to take proportionate and flexible action to encourage the service to improve. They will take the following steps, depending on the risks or issues they identify and the circumstances of the service:.
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